Refund policy

At ztbhub.shop, we want you to be happy with your purchase. If you receive an incorrect, damaged, or defective handbag, we’re here to help.

Returns

You may request a return within 7 days of receiving your order, provided that:

The handbag is unused and in its original condition.
The product is returned with its original packaging, tags, and accessories.
The product has not been damaged, altered, washed, or used.
Proof of purchase or order details are provided.

Non-Returnable Items

Returns may not be accepted for products that have been used, damaged after delivery, altered, or returned without their original packaging and tags.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery. Please provide clear photos/videos of the product and packaging so we can review the issue.

Exchange

If your product qualifies for an exchange, we will arrange a replacement subject to product availability. If the requested item is unavailable, we may offer an alternative solution.

Refunds

Once your returned product has been received and inspected, we will notify you whether your refund request has been approved.

Approved refunds will be processed through the applicable payment method. Delivery charges may be non-refundable unless the return is due to an error or defect on our part.